Overview
Customers can rate their delivery experience on a scale of 1 to 5 stars and provide specific feedback based on options you define.
Positive ratings (3–5 stars) show the Like Options you configure.
Negative ratings (1–2 stars) show the Dislike Options you configure.
You can enable or disable delivery ratings anytime from the app settings.
How to Enable Delivery Ratings
In your Shopify admin, open Super Local Delivery.
Go to the Settings > Delivery Ratings section.
Toggle Enable Rating to turn on ratings for completed orders.
Configure your feedback options (see below).
Click Save.
Once enabled, customers will see a rating screen after their order is marked as delivered.
Configuring Feedback Options
You can define up to 5 feedback options for both positive and negative experiences.
Like Options (for ratings ≥ 3)
These options appear when a customer gives a rating of 3, 4, or 5 stars.
Examples:
✅ On time
✅ Polite
✅ Professional
✅ Good packaging
Dislike Options (for ratings < 3)
These options appear when a customer gives a rating of 1 or 2 stars.
Examples:
❌ Late
❌ Rude
❌ Unprofessional
❌ Poor packaging
To add or remove an option, simply type the feedback keyword and press Enter. You can remove an existing option by clicking the ✕ next to it.
Tips for Effective Use
Keep feedback options short and clear (1–2 words each).
Use consistent language so results are easy to compare.
Periodically review low-rated feedback to identify repeat issues.
What Customers See
When customers rate their delivery:
A star rating widget (1–5 stars) appears.
Based on their selection, they’ll be asked to choose from your defined Like or Dislike options.
Their rating and selected feedback are recorded and can be viewed in your Orders → Delivery Ratings section.
Example
Customer rates 5 stars → Sees Like Options → selects “On time” and “Professional.”
Customer rates 2 stars → Sees Dislike Options → selects “Late” and “Poor packaging.”