Automated notifications keep customers informed when a stop action occurs (e.g., Ready, Out For Delivery, Delivered). With Flow Triggers, you can set up workflows to send emails or perform other actions based on stop status changes.
1️⃣ Enable Flow Triggers
Go to Settings → Stop Actions & Notifications.
Disable default notifications to use custom triggers instead of Shopify’s standard notifications.
2️⃣ Create a New Flow
Open the Flow app in your Shopify dashboard.
Click Create Workflow.
Add a Trigger:
Select Stop Action as the starting event.
3️⃣ Add Actions to the Flow
You can define what happens when a stop action occurs:
Example 1 – Log the Status
Add a Log Output action.
Enter the output message, e.g.: ##{{stopActionLabel}} ##{{stopAction}}
This records the stop action in the workflow run log.
Example 2 – Send Email Notification
Add Send transactional email (by customer ID) action.
Customer ID: ##{{order.customer.id}}
Subject: Driver ##{{stopActionLabel}} order ##{{order.name}}
Content: ##{{stopActionLabel}} for order ##{{order.name}}
(Optional) Add a CTA name and URL for buttons or links in the email.
4️⃣ Save and Activate the Workflow
Click Apply Changes.
Enable the workflow to start sending automated notifications.
✅ Benefits
Keeps customers updated in real time.
Allows custom messages for each stop status.
Works for any stop action, including custom ones.